Privacy Policy

1. Who We Are

Career Mastery Hub Private Limited (CMH) is a career guidance and foreign university admissions consultancy registered in Tanzania, headquartered at 1040 Haile Sellasie Road, Masaki, Dar es Salaam.

We operate the following digital platforms:

• Main Website: www.careermasteryhub.co.tz
• Aptitude Pro Portal: aptitudepro.careermasteryhub.co.tz

This Privacy Policy applies to all personal information we collect through these platforms, our contact forms, WhatsApp communications, in-person consultations, and seminar registrations.

2. Data We Collect

We only collect information that is necessary to provide our services. This includes:

• Identity information: Full name, nationality, date of birth
• Contact information: Phone number, email address, physical address
• Educational background: Current qualifications, grades, field of study, institutions attended
• Career goals: Target countries, preferred programmes, professional licensing aspirations
• Inquiry content: Messages submitted through our contact and booking forms
• Documents (where applicable): Transcripts, certificates, passport copies - only when required to process an admission application and only with your explicit consent
• Usage data: Pages visited, time on site, device type (via analytics tools - anonymised)

3. How We Use Your Data

Your data is used exclusively for the following purposes:

• Responding to your inquiry and providing the requested career or admissions guidance
• Processing and submitting university admission applications on your behalf (when authorised)
• Sending appointment confirmations, consultation reminders, and follow-ups
• Notifying you of seminars, workshops, or events you have registered for
• Sending CMH updates, career tips, or scholarship opportunities (only if you have opted in)
• Improving our services through aggregated, anonymised analytics
• Meeting legal obligations under Tanzanian law

4. Data Sharing & Third Parties

We share your data only in the following limited and necessary circumstances:

• Partner universities: When you authorise CMH to submit an application on your behalf, your academic and identity information is shared with the relevant institution. You will be informed before any submission.
• Visa and embassy authorities: Where required as part of a visa application process, with your explicit prior consent.
• Legal authorities: If required by law, court order, or regulatory direction under Tanzanian legislation.
• Service providers: We may use trusted third-party tools (e.g. email delivery, form processing) that process data on our behalf under strict data protection agreements.

All third parties we work with are required to handle your data with the same standard of care and confidentiality that we apply internally.

5. Cookies & Analytics

Our website uses minimal cookies to improve your experience and understand how visitors use our platform:

• Essential cookies: Required for the website to function (e.g. session management). Cannot be disabled.
• Analytics cookies: We use Google Analytics 4 (GA4) to collect anonymised usage data - no personally identifiable information is captured. This helps us understand which content is most useful.

You may opt out of analytics tracking at any time by using your browser's privacy settings or a tool such as the Google Analytics Opt-out Browser Add-on.

We do not use advertising cookies, cross-site tracking, or behavioural profiling cookies.

6. Your Rights

Under Tanzania's data protection principles and international best practice, you have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you
• Right to correction: Ask us to correct inaccurate or incomplete data
• Right to deletion: Request deletion of your data (subject to any legal obligations we must fulfil)
• Right to withdraw consent: Withdraw consent for marketing communications at any time
• Right to data portability: Receive your data in a structured, commonly used format
• Right to object: Object to processing of your data for specific purposes

To exercise any of these rights, contact us at info@careermasteryhub.co.tz. We will respond within 14 working days.

7. Tanzania Regulatory Framework

Career Mastery Hub operates in full alignment with Tanzania's education, qualifications, and professional licensing framework. We work in close reference to the following official national bodies:

8. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it, including:

• Encrypted data transmission (HTTPS/TLS) across all our digital platforms
• Access controls - only authorised CMH staff may access client data
• Secure storage of physical documents in our Masaki office
• Regular review of our data handling practices

No system is 100% secure. In the unlikely event of a data breach that affects your rights, we will notify you promptly and take immediate steps to contain and resolve the issue.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make significant changes, we will:

• Update the "Last updated" date at the top of this page
• Post a notice on our website homepage
• Notify registered users via email where appropriate

We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For any questions, requests, or concerns relating to this Privacy Policy or your personal data, please contact our team directly: